This last week has been quite interesting for me. I have proofed that a good relations and people skills goes a long way. But most importantly just calling a business partner or colleague to ask How is your day? Would you like some coffee?.... Does wonders when its time to do business.
Sometimes we get so caught-up in the rush that we fail to realize that companies we are having daily interactions with are in fact people. People that get upset, tired, frustrated, burnt-out, happy etc. just like we do. There's a ritual that I do in the mornings that seems to have taken a life of its own. Before starting the daily work chores (reading emails, fixing problems, correcting files etc.) I would 1) Grab a fresh cup of coffee then 2) make my rounds- as I call it; During that time I would greet everyone as such "Good morning! Heh, haven't seen you in the last 24hrs!" this has become my signature and it's a meaningful one(keypoint) Why? because I would stop to listen and offer relevant solutions or input to the conversation. So here comes the proofing part.
This week I had to acquire needed supplies that was over budget for the period. Instead of getting the usual; Nope! can't do it; I was rather surprised by a quick signature and no explanation needed. Now another party tries to do the same and it became"Who are you? That's too much! you are not authorized!" Ofcourse there was ample amount of funding allotted for moments as this; However, the final decision to spend or not to spend resides with the one writing the check. Since my relations goes far beyond the point of just dropping by when I want something. During the time of need I was rewarded because of the previous relationship that was created with nothing to expect or desired in return.
As such with good relations, we all should strive to greet our customers, friends, family, colleagues with a simple and meaningful "Hi! how are you?" have something to offer with no expectations in return goes a long way in building good rep. Hell, they may even surprise you with a sale or two; when you least expect it. So relax great them, treat them, adjust your morning ritual around the office. Ha! at a bare minimum you'll get a little exercise. Ofcourse that does not hurt either; but I will leave Health & Exercise for another post. :).
Good relations is just good business.!
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